Privacy policy

Unicon GmbH, Germany (“Unicon“) is committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which we will process any personal information that we may collect about you as a visitor to our website or premises or a contact at one of our customers or potential customers, suppliers or potential suppliers or other business partners or in any other cases where we specifically state that this policy will apply.

This privacy policy also sets out how we protect your privacy and your rights in respect of our use of your personal information.

Unicon may have a privacy policy or statement specific to particular local laws, products or services in which case such policy or statement shall supersede or supplement this privacy policy.

Personal information that you give us

This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), giving us a business card (or similar) or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; information about your business relationship with Unicon; and information about your professional role, background and interests.

Personal information that our website and other systems collect about you

This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete), giving us a business card (or similar) or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; information about your business relationship with Unicon; and information about your professional role, background and interests.

• If you visit our website it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website. Our website may also download “cookies” to your device – this is described in our separate cookie policy. As described further in the cookie policy, you can change the way in which we use cookies by changing your cookie preferences.
• If you interact with us through social media services, we may be able to access certain information about such interaction, such as whether you have interacted with us through multiple social networks. We make reasonable efforts to ensure that the social media providers have permission from you to allow us to access certain information about you. Please note that we are not responsible for the manner in which social media service providers handle your personal information that they may collect from you, as this is their responsibility. For instance, our website may use plugins of social media networks such as Twitter, Facebook, Linkedin, and Google+. If you use one of these plugins, these plugins are able to establish a direct connection between your browser and the sites of the respective social media networks. As this transfer takes place directly between your browser and the respective network, Unicon does not have any access, knowledge or control over any data sent or the use of this data within the respective social media networks. If you make use of a social media network and make content available to such networks, this is not covered by this privacy policy. Instead, the terms of use and privacy policies of the respective operators of those social media networks shall apply to any such content. We encourage you to read the privacy policies and terms and conditions of your social media service providers to understand how they handle your personal information.
• Our website may contain links to websites of third parties who are not affiliated to Unicon. If you access such third party websites by clicking on such links, we are not responsible for the way in which such third parties process your personal information that they collect.
• We may make web-based platforms available to our partners and suppliers and such platforms may collect your personal information if you use such platforms. This privacy policy applies to such personal information collected during the registration process and/or the use of such platforms.
• If you exchange emails, telephone conversations or other electronic communications with our employees and other staff members, our information technology systems may record details of those conversations, sometimes including their content.
• Some of our premises have closed circuit TV systems and other security and access management systems which may record you and certain information about your visit if you visit our premises, for security and safety purposes.

Other information
We may also collect some information from other sources. For example:

• If we have a business relationship with the organisation that you represent, your colleagues or other business contacts may give us information about you such as your contact details or details of your role in the relationship.
• We sometimes collect information from third party data providers or publicly available sources for anti-money-laundering, export control, credit rating background checking and similar purposes, and to protect our business and comply with our legal and regulatory obligations.

We may collect, store and use your personal information for the following purposes:

• to operate, manage, develop and promote our business (including our products and services) and, in particular, our relationship with the organisation you represent (if any) and related transactions including, for example

1. marketing purposes (when we have either gathered prior opt-in consent and/or have a legitimate interest to send you communications which we believe to be relevant and of use to you);
2. warranty processes;
3. product compliance processes;
4. accounting and billing / payment purposes (including to offer financing solutions to customers, together with our finance partners);
5. to operate, administer and improve our website and premises and other aspects of the way in which we conduct our operations;
6. to offer you the services of our online shops based on the terms and conditions of the dedicated web-shop;
7. to provide you with services or information that you may have requested;
8. to keep you informed and updated on relevant products or services you may be interested in;
9. to enable you to take part in our online assessments and surveys;
10. to manage and maintain the relationship with investors; and
11. to operate recruiting activities;

• to protect our business from fraud, money-laundering, breach of confidence, theft of proprietary materials and other financial or business crimes;
• to comply with our legal and regulatory obligations and bring and defend legal claims and assert legal rights; and
• if the purpose is directly connected with an assigned purpose previously made known to you.

We may from time to time review your information held in our systems – including the contents of and other information related to your email and other communications with us – for compliance and business-protection purposes as described above. This may include reviews for the purposes of disclosure of information relevant to litigation and/or reviews of records relevant to internal or external regulatory or criminal investigations. To the extent permitted by applicable law these reviews will be conducted in a reasonable and proportionate way and approved at an appropriate level of management. They may ultimately involve disclosure of your information to governmental agencies and litigation counterparties as described below. Your emails and other communications may also occasionally be accessed by persons other than the member of staff with whom they are exchanged for ordinary business management purposes (for example, where necessary when a staff member is out of the office or has left Unicon).

We will only process your personal information as necessary so that we can pursue the purposes described above and where we have a legal basis for such processing. Where our lawful basis for processing is that such processing is necessary to pursue our legitimate interests, we will only process your personal information where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest. In exceptional circumstances we may also be required by law to disclose or otherwise process your personal information.

We may disclose your personal information, where reasonably necessary for the various purposes set out above:

• to your colleagues within the organisation that you represent;
• to service providers who host our web services or other information technology systems or otherwise hold or process your information on our behalf, under  conditions of confidentiality and security required by law;
• business partners, channel partners, service partner, agents, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
• to a person who takes over our business and assets, or relevant parts of them; or
• in exceptional circumstances: to competent regulatory, prosecuting and other governmental agencies, or litigation counterparties, in any country or territory;  or where we are required by law to disclose.

These disclosures may involve transferring your personal information overseas. If you are dealing with us within the European Economic Area, you should be aware that this may include transfers to countries outside the European Economic Area, which have not been determined by the European Commission to have an adequate level of data protection.

We will delete your personal information when we no longer need such personal information, for instance where:

1. it is no longer necessary for us to retain your personal information to fulfil the purposes for which we had collected it;
2. we believe that your personal information that we hold  is inaccurate; or
3. in certain cases where you have informed us that you no longer consent to our processing of your personal information.

Sometimes, however:

1. there are legal or regulatory requirements which may require us to retain your personal information for a specified period, and in such cases we will retain your personal information for such specified period; and
2. we may need to retain your personal information for certain longer periods for product liability purposes or in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

Note that we may retain some limited information about you even when we know that you have left the organisation that you represent, so that we can maintain a continuous relationship with you if and when we are in contact with you again, representing a different organisation.

You have the following rights (subject to applicable local laws) in relation to the personal information that we hold about you:

• to access your personal information, and some related information, under relevant data protection law;
• to require any inaccurate personal information to be corrected or deleted;
• to object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances;
• to require us to delete your personal information in certain circumstances;
• to require us to restrict or block the processing of your personal information in certain circumstances (when processing is restricted, we can still store your personal information, but may not use it further);
• to obtain from us your personal information, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal information directly to another person (for instance a new provider) where it is technically feasible to do so; and
• where we are processing your personal information based on your consent to such processing, to withdraw your consent at any time.

Further information and advice about your rights can be obtained from the data protection regulator in your country.

If you wish to exercise any of these rights (subject to applicable local laws), or have complaints about our processing of your personal information, please contact us as set out below. You can also lodge a complaint about our processing of your personal information with the body regulating data protection in your country.  

We request you not send to or share with us any sensitive personal information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).

Unicon respects the privacy of children and does not knowingly collect, use or disclose personal information of children under 16 years of age without verifiable consent from a parent or guardian.

If Unicon becomes aware that the information submitted to or collected by Unicon is personal information of children without first receiving verifiable consent from a parent or guardian, Unicon will take prompt steps to delete such personal information.

If a parent or guardian wishes to raise a concern regarding personal information pertaining to a child, please contact us using the details set out in the section titled “Contact Us” below.

We may use technology which tracks your use of our website and your interactions with us and which helps us to build a profile of your preferred products and information requests. If we do this, what this means for you is that you are more likely to receive offers and information that are tailored to your specific preferences, based on your previous profile activity.

If we use automated decision making in respect of any specific service or product and such automated decision making produces legal effects concerning data subjects or similarly significantly affects them, we will provide information required by applicable laws in respect of such automated decision making.

We may use automated decision making in the context of comparing delivery and personal data with export control sanction lists of the European Union, the United States of America, Japan and any other country from which an export takes place. Depending on the result of these controls Unicon is obliged to take appropriate measures within the context of export control regulations, which are stipulated by the European Union, the United States of America, Japan and any other country from which the export takes place.

If you have any questions, comments and requests regarding this privacy statement or our processing of personal information, please contact us.

If you would like to contact our Data Protection Office, please contact us.

This privacy policy is valid from the time of its publication on the Unicon websites, and all previous versions of this privacy policy become invalid as of such time. Any changes we make to this privacy statement in the future will be posted to our website and also available if you contact us. Please check back frequently to see any changes.

The objectives of the Company are

1. To develop, produce and distribute software as well as
2. To provide all services connected with software, which are developed, produced or distributed by the Company or third parties.

The Company is entitled to carry on all or any business and to take all measures in connection with the Company’s objects or which are deemed to further its objects directly or indirectly. These Company objects are guiding for the collection, processing and use of personal data by the Company in close cooperation with its development, manufacturing, distribution and service partners.

The support of international customers , suppliers and business partner is ensured by the global sales and service organizations of Unicon.

Any data collection, processing and use of personal data takes place on the basis of legal regulations or in order to fulfil the purposes specified above.

The following partner participate in the provision of  warranty services:

1. Unicon GmbH, Germany
2. Local, customer specific service and sales partner
3. The dedicated product manufacturer within its product liability and warranty as supplier.

In general Unicon derives the legal basis for its data processing from Article 6 GDPR. In particular, these are the following principles in accordance with Unicon’s business purpose

1. Unicon processes your personal data as necessary for the performance of a contract or in order to take steps prior to entering into a contract. (See Article 6 (1)(b))
2. Unicon processes your personal data as necessary for compliance with a legal obligation. (See Article 6 (1) (c))
3. Unicon processes your personal data in the legitimate interest of Unicon or a third party if this is necessary and appropriate. (See Article 6 (1) lit. f)
4. Unicon processes your personal data wherever necessary and possible on the basis of consent. (See Article 6 (1) (a))

If requested, we are more than glad to inform you of the procedures in which your data is possibly saved and which data is involved in each individual case.

The systems and processes of Unicon affect the following groups

1. Customers, prospective customers, s, subscribers
2. suppliers,
3. consultants and partners,
4. employees and applicants as well as in dedicated cases former employees of Unicon

In its systems and processes Unicon mostly uses the following categories of data or data:

1. Personal master data (e.g. first name, last name, title, address)
2. Communication data (e.g. telephone e-mail)
3. Contract master data (contractual relationship, interest in the product and performance of the contract)
4. Customer history
5. Contract billing and payment data (e.g. bank details, account number or, if applicable, credit card number)
6. Planning and control data
7. Information details of third parties (e.g. credit agencies or public registers)

In a very limited scope (mainly internally related to the employment relationship between employees and Unicon) Unicon also collects, stores, processes and uses special categories of personal data in accordance with Article 9 GDPR within the legally prescribed framework

Unicon works with IT service providers, especially cloud service providers, within its own IT infrastructure as well as in the CRM and service environment.

If and to the extent Unicon is able to access or have access to the data of its customers during the performance of its services, this shall base on the service agreement and the corresponding data protection regulations, and Unicon works strictly in accordance with the instructions and on behalf of the customer. The specifications regarding groups of persons, type of data, data categories and, if applicable, special categories of personal data shall be determined by the Unicon customer.

Public authorities, where legal provisions are of central importance, service providers and suppliers in the context of order processing or on the basis of legitimate interest.

The communication data of all employees are available to Unicon employees worldwide, and thus also in third countries.

Data of customers, suppliers and service providers are transferred only on the basis of legal regulations.

In principle, data is transferred to recipients in third countries on the basis of appropriate guarantees.

The Unicon website uses plug-ins of social media networks such as Xing, Twitter, Facebook, Linkedin, Google+, Zoom, to gather information.
These plug-ins are recognizable by a logo or an appropriate addition of the respective platform. If you call one of our pages with one of these plug-ins, they are able to establish a direct connection between your browser and the corresponding pages of the respective social media network.

Since this transmission takes place directly between your browser and the respective network, Unicon has no access to or knowledge of the data transmitted as a result. However, the fact that you have accessed the relevant page and are interested in a Unicon product or information is usually transmitted.

If you are logged in to one of these platforms at the same time or later log in to the respective social media network, the plug-ins are able to automatically link this information to your respective account. This information is allocated to an individual natural person. The same applies if you use plug-ins (e.g. “I like”) or make comments. For example, if you activate an approving button such as “Like” with one click or make comments, the following data can generally be transferred, depending on the operator of the social media network, e.g:

• IP address
• Browser information and operating system
• Screen resolution
• Installed browser plug-ins, such as Adobe Flash Player
• Visitor origin, if you followed a link (referrer)
• URL of the current site

The wikis and blogs operated by Unicon itself are subject of Unicon’s data protection and security regulations.

However, Unicon has no influence on the use of this data in the respective social media network. If you make content (such as pictures, information, contact information, your personal opinion, or other types of personal information) available to participants on any of the above social media networks or platforms, this is not covered by Unicon’s privacy policy. The terms of use and data protection of the respective operators apply to such content.

The platforms (plug-ins) used by Unicon and their respective data protection declarations are listed in the following overview for your personal information. Please familiarize yourself with your personal rights and obligations and those of the respective social media platforms.

• Twitter: twitter.com / Privacy Policy: Privacy policy of Twitter
• Xing: xing.com / Privacy Policy: Privacy policy of Xing
• Google: google.com / Privacy Policy: Privacy policy of Google
• YouTube: youtube.com / Privacy Policy: Privacy policy of YouTube
• Linkedin: linkedin.com / Privacy Policy: Privacy policy of Linkedin
• Facebook: facebook.com / Privacy Policy: Privacy policy of Facebook
• Zoom: zoom.us / Privacy Policy: Privacy policy of Zoom

Unicon takes all appropriate technical and organizational measures to protect the personal data and information it has stored.
Depending on the specific service agreed, these measures may include the following: Access control, disk control, storage control, user control, access control, transmission control, input control, transport control, recoverability, reliability, data integrity, job control, availability control and separability.

Under the applicable data protection laws in the country in which you are located, you may have certain rights with respect to your personal data, as for example right of access, rectification, modification, cancellation, limitation of processing, data portability.

For further information on data protection and how you can assert your rights against Unicon, please refer to our data protection policy which we have published on the Internet.

In case of questions Unicon ‘s data protection organization will be happy to support you

Please contact:

Data Protection Responsible
Unicon GmbH
Ludwig-Erhard-Allee 26
76131 Karlsruhe
E-Mail: datenschutz(at)unicon.com

Further information and explanations on the rights mentioned can be found on the website „Rights for citizens” of the European Commission“ as well as.

Baden-Württemberg State Office for Data Protection Supervision
Königstraße 10a
70173 Stuttgart
Telefon 0711/615541-0
Telefax 0711/615541-15
E-Mail: poststelle(at)lfdi.bwl.de
Homepage: https://www.baden-wuerttemberg.datenschutz.de/

An overview of national and international data protection authorities can be found here.

Last updated: 30 April 2024